March 2025

Workflows are unavailable

March 27, 2025 4:20PM PDT

Workflows are unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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March 27, 2025 1:05PM PDT

[Identified] Run workflows functionality is currently unavailable in the Cortex Application. We have identified the issue and a fix is in progress.

March 27, 2025 1:48PM PDT

[Monitoring] A fix has been deployed and workflows are operating normally.

March 27, 2025 4:20PM PDT

[Resolved] The issue was resolved.

Incident Investigation

March 26, 2025 7:13PM PDT

Incident InvestigationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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March 26, 2025 4:56PM PDT

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

March 26, 2025 4:58PM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

March 26, 2025 5:14PM PDT

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

March 26, 2025 7:13PM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

Incident Investigation

March 20, 2025 6:23PM PDT

Incident InvestigationService Disruption

Incident Status

Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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March 20, 2025 4:02PM PDT

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

March 20, 2025 4:19PM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

March 20, 2025 4:23PM PDT

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

March 20, 2025 6:23PM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

Incident Investigation - Degraded performance on CQL evaluations

March 5, 2025 6:16PM PST

Incident Investigation - Degraded performance on CQL evaluationsDegraded Performance

Incident Status

Degraded Performance

Components

Website, Cortex App

Locations

Primary Data Center

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March 5, 2025 2:30PM PST

[Investigating] Our team is actively investigating an issue with degraded performance on CQL evaluations for Scorecards, CQL reports, and the query builder. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

March 5, 2025 3:06PM PST

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

March 5, 2025 5:07PM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

March 5, 2025 6:16PM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

February 2025

Incident Investigation - Missing Plugins

February 20, 2025 3:37PM PST

Incident Investigation - Missing PluginsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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February 20, 2025 1:20PM PST

[Investigating] Our team is actively investigating an issue with plugins. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

February 20, 2025 1:20PM PST

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

February 20, 2025 3:37PM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

February 20, 2025 3:37PM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

September 2024

Incident Investigation

September 4, 2024 6:47PM PDT

Incident InvestigationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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September 4, 2024 3:11PM PDT

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

September 4, 2024 3:23PM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

September 4, 2024 3:47PM PDT

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

September 4, 2024 6:47PM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

August 2024

Incident Investigation - Public API outage

August 28, 2024 7:44PM PDT

Incident Investigation - Public API outagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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August 28, 2024 9:31AM PDT

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

August 28, 2024 10:43AM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

August 28, 2024 11:57AM PDT

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

August 28, 2024 1:34PM PDT

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

August 28, 2024 1:29PM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

August 28, 2024 3:44PM PDT

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

August 28, 2024 7:44PM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

July 2024

Incident Investigation - Failing to load "My entities"

July 10, 2024 2:10PM PDT

Incident Investigation - Failing to load "My entities"Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

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July 10, 2024 2:00PM PDT

[Investigating] Our team is actively investigating an issue with loading my entities on the developer homepage & catalogs if you're using group subscriptions. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

July 10, 2024 2:10PM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

Incident Investigation

July 8, 2024 11:59AM PDT

Incident InvestigationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Website, Cortex App

Locations

Primary Data Center

---

July 8, 2024 11:29AM PDT

[Investigating] Our team is actively investigating a partial service disruption in a couple of states on the east coast, including New York. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

July 8, 2024 11:59AM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

May 2024

Degraded performance on CQL evaluations - Incident Investigation

May 2, 2024 10:04AM PDT

Degraded performance on CQL evaluations - Incident InvestigationDegraded Performance

Incident Status

Degraded Performance

Components

Website, Cortex App

Locations

Primary Data Center

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May 1, 2024 3:14PM PDT

[Investigating] Our team is actively investigating an issue with degraded performance on CQL evaluations for Scorecards, CQL reports, and the query builder. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

May 1, 2024 3:55PM PDT

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

May 1, 2024 10:25PM PDT

[Monitoring] The issue with CQL evaluations has been mitigated, and we will monitor throughout the day. No further action is required at this time.

May 2, 2024 10:04AM PDT

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

March 2024

Incident Investigation

March 5, 2024 3:41PM PST

Incident InvestigationDegraded Performance

Incident Status

Degraded Performance

Components

Website, Cortex App

Locations

Primary Data Center

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March 5, 2024 10:32AM PST

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

March 5, 2024 12:33PM PST

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

March 5, 2024 1:42PM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

March 5, 2024 3:41PM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

January 2024

Incident Investigation - Degraded Performance

January 22, 2024 2:14PM PST

Incident Investigation - Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Website, Cortex App

Locations

Primary Data Center

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January 22, 2024 12:39PM PST

[Investigating] Our team is actively investigating an issue resulting in degraded performance. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

January 22, 2024 12:48PM PST

[Identified] We have identified the root cause of the issue and are working on implementing a fix. Our team is committed to resolving this as quickly as possible. Further updates will be provided shortly.

January 22, 2024 12:52PM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

January 22, 2024 2:14PM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

November 2023

Incident Investigation

November 21, 2023 4:33PM PST

Incident InvestigationOperational

Incident Status

Operational

Components

Cortex App

Locations

Primary Data Center

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November 21, 2023 9:55AM PST

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

November 21, 2023 10:05AM PST

[Investigating] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

November 21, 2023 10:17AM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

November 21, 2023 11:10AM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.

November 21, 2023 1:30PM PST

[Identified] Our team is actively investigating an issue. We are assessing the scope and impact to determine the root cause. Updates will be provided as we gather more information.

November 21, 2023 1:36PM PST

[Monitoring] The issue has been mitigated, and we will monitor throughout the day. No further action is required at this time.

November 21, 2023 4:33PM PST

[Resolved] The incident has been fully resolved, and we’re back to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience during the incident. If you encounter any further issues, please let us know.